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Privacy Policy

1. Responsible Party (Data Controller)

The controller responsible for the processing of personal data is: Reisebüro TakePlace Corporate Travel & Events
Zenogasse 3, 1120 Vienna, Austria
Head of the controller: Anna Perlowska-Fröhlich
Contact: office@takeplace.at

2. Purposes of Data Processing

This privacy policy applies to all data processing operations relevant to you as an interested party, customer (corporate), trip participant, website visitor, or newsletter subscriber. We process data for the following purposes:

  • Implementation of travel services and event organization (travel agency, event agency).
  • Direct marketing and communication (including e-mail and SMS).
  • Sending newsletters.
  • Processing inquiries via the contact form.
  • Analysis and optimization of our website.

3. Business Activities and Service Fulfillment

We process personal data to prepare offers and fulfill contracts, including:

  • Master data: surname, first name, address, e-mail address, telephone number, date of birth.
  • Travel document data: passports, ID cards (e.g., for ticket bookings or accreditations).
  • Payment data: payment method, amount, billing details (B2B).
  • Booking details: destinations, dates, hotels, language preferences, vehicle registration numbers (for parking), dietary requirements, and data of fellow travelers.

Legal Bases:

  • Necessity for the fulfillment of a contract or for pre-contractual measures (Art. 6 para. 1 lit. b GDPR).
  • Fulfillment of legal obligations, such as tax and accounting laws (Art. 6 para. 1 lit. c GDPR).
  • Legitimate interests – improving customer service and the defense of legal claims (Art. 6 para. 1 lit. f GDPR).

4. Data Transfer to Third Parties

To fulfill your booking or event requirements, data is transferred exclusively to necessary service partners:

  • Service providers: hotels, guesthouses, airlines, transport and coach companies, local guides.
  • Event partners: restaurants, catering companies, conference venues, and technical event subcontractors.
  • Insurers: for the purpose of concluding and processing travel insurance policies.
  • Public authorities: where required by law (e.g., guest registration / "Meldewesen" in Austria).

5. Cookies and Google Analytics

Our website uses cookies and the Google Analytics tool (provider: Google Ireland Limited).

  • Cookies: We use essential (technical) cookies as well as analytical cookies.
  • Google Analytics: This helps us analyze website traffic to optimize our offer. Data is anonymized (IP masking).
  • Consent: The processing of analytical data takes place exclusively on the basis of your voluntary consent provided via the cookie banner (Art. 6 para. 1 lit. a GDPR). You may withdraw your consent at any time.

6. Marketing and Newsletter

  • Marketing for existing customers: Based on our legitimate interest, we provide information about similar services (e.g., new incentive programs in Austria). You may object to this at any time.
  • Newsletter: Sent only after separate consent has been granted. Data is stored until consent is withdrawn or for a maximum of 3 years after the last contact.

7. Storage Period

  • Accounting data: Stored for 7 years (pursuant to the Austrian Federal Fiscal Code – Bundesabgabenordnung).
  • Inquiries: Stored for a maximum of 3 years after the last contact if no contract is concluded.
  • Marketing data: Stored until consent is withdrawn or an objection is raised.

8. Your Rights

As a data subject, you have the following rights under the GDPR:

  • Right to access, rectification, erasure ("right to be forgotten"), and restriction of processing.
  • Right to data portability.
  • Right to object to processing.
  • Right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise your rights, please contact: office@takeplace.at. You also have the right to lodge a complaint with a supervisory authority: Austrian Data Protection Authority (DSB), dsb.gv.at.